ISO 20000 compliance ensures high-quality IT service management standards, which are critical to the success of your organisation. ISO 20000-1 is a global standard for information technology service management systems. It was designed to replicate best practises from the IT Infrastructure Library (ITIL) and to complement other IT service management methodologies. When it comes to IT, every firm that follows ISO 20000-1 has a major edge. An intensive audit process is followed by annual surveillance evaluations done by a recognised certifying authority as part of the certification process.
IT service management standards
ISO 20000-1 ensures success by tracking and documenting the management of:
- Change
- Inventory and Configuration
- Relationships
- Incidents
- Capacity
- Service Availability and Continuity
- Deployment and Development of Services
How Can Your IT Service Provider Assist You?
ISO 20000-1 is a certification that everyone wants but few can demonstrate they deserve, which is why it’s vital that your supplier is well on their way to obtaining one if they don’t already have one. IT services management is something your cloud or colocation provider should be able to do well, but only the best can claim ISO 20000-1 compliance. If they’re compliant, all of your IT stored with them is compliant as well.
By selecting a compliant provider, you can unload most of the hassle of obtaining certification while retaining all of the benefits. Indeed, the addition of compliance management personnel provides you with the additional benefit of not having to constantly check and trace the compliance progress of your IT infrastructure.
The right IT services provider will handle compliance monitoring and paperwork, saving you endless headaches and sleepless nights thinking about whether or not it was done correctly.