For a long time, it has been said that ISO 9001 is boring and/or bureaucratic, but is this simply a matter of breaking paradigms, or is ISO 9001 simply coming to halt organisational processes?
There are numerous negative paradigms about ISO 9001, but they are only paradigms, and we will show you how to see ISO 9001 as a strategic management tool.
The ISO 9001 standard was described and strategically structured in the most recent review in 2015, so that any organisation, regardless of size or segment, could implement or use the standard as part of strategic management.
ISO 9001 in its introduction reports in simple language that the adoption of the management system is a strategic decision for organisations, which can assist in the performance of organisations, and demonstrates the potential benefits of its implementation in several topics.
The standard is built on the PDCA cycle, which forces you to think strategically about your organisation, context, customer satisfaction, products and services, needs and expectations of interested parties, elaborate your strategic planning, implement support processes and operational processes, monitor the results of processes, products, and services, and take actions to improve. Furthermore, ISO 9001, as a strategic management tool, presents us with items that “force” organisations to structure themselves from their definitions, change planning, post-delivery activities, and the need for leadership involvement and commitment without leaving any steps involved in internal and external processes loose or unstructured.
Finally, ISO 9001 introduces the risk mentality, allowing organisations to always work preventively and take action without financial, commercial, or customer service consequences. It is then clear, and based on what the standard itself provides, that our initial concern about ISO 9001 being bureaucratic and boring is simply a paradigm! This is simply the opinion of those who have not examined the ISO 9001 standard, which truly deserves and is a strategic management tool!